A water service company in the Philippines aimed to develop a mobile application for their service workers to streamline the process of recording their customer's water meter readings. This project focused on creating an MVP (Minimum Viable Product) that would enable service workers to efficiently capture meter readings in the field. I was tasked to create the high fidelity screens for the MVP, collaborating closely with the Product Manager and Product Owner to define the requirements and user experience. Prior to onboarding the project, the Product Manager conducted a discovery session with the company's project team to establish the user flow and functionalities needed for the MVP.

Problem

A water service company was facing challenges with their manual methods of recording water meter readings. Service workers manually record their readings, which may be prone to errors and inefficients, leading to inaccurate billing and customer dissatisfaction. 

Solution

To address the inefficiencies of manual processes, the project team proposed of developing a mobile application tailored for field service workers. The ideal state is to enable meters automatically sync readings to the customer's account. However, for now, the mobile app allows service workers to manually record and verify the readings, without the need for paperwork, improving the overall efficiency of the process. 

Upon logging in, users see a list of properties and accounts assigned to them for the week. They can also track their overall progress ,such as the number of pending readings and those that require repair. Users can search by account number or meter number. Their process involves verifying the meter number, ensuring that it matches the customer's number, name and address.

One challenge was I couldn't get feedback from actual users since it wasn’t an official project yet, but I was able to discuss and get details from the Project Manager, which helped shape the user experience. For instance, in the Meter Reading screen, we decided to hide optional fields in an accordion and prominently display the fields that users would frequently use. Additionally, we discussed how to sort the Report options by most frequently selected option for easy access. 

The 'Offline Mode' feature allows users to continue working without interruption while storing data locally.